Managed IT Johannesburg. Written SLA. One partner.
AOLC runs your IT from Boksburg, for sites across South Africa. 24/7 monitoring. Helpdesk. Patching. Backup. Security. A named SLA.
Microsoft CSP. B-BBEE Level 2. 51%+ Black Owned. Founded 2004.
AOLC runs your IT from Boksburg, for sites across South Africa. 24/7 monitoring. Helpdesk. Patching. Backup. Security. A named SLA.
Microsoft CSP. B-BBEE Level 2. 51%+ Black Owned. Founded 2004.
Response is time-to-acknowledge. Resolution targets are agreed in the contract. After-hours cover applies to P1 and P2 by default.
| Priority | Level | Response |
|---|---|---|
| P1 | Critical | 15 minutes |
| P2 | High | 1 hour |
| P3 | Normal | 4 hours |
| P4 | Low | 8 hours |
One team. One invoice. The work below sits inside the managed fee.
Servers, networks and endpoints watched around the clock. We catch faults before your staff feel them.
Unlimited remote and on-site support for contracted users. Phone, email or portal. Tiers 1 to 4, so a password reset and a virtualisation job do not sit in the same queue.
Operating systems, firmware and applications kept current. No "please approve this update" trail for your staff.
Daily backups. Recovery plans that get tested. Data you can get back.
Endpoint protection, firewall management, email filtering and awareness training. Defence in layers, not a single antivirus licence.
Quarterly reviews, a technology roadmap and budget planning. IT that follows the business.
Licensing sits with us when you want it. AOLC is a Microsoft Cloud Solution Provider. Microsoft 365, Azure and Dynamics 365 can ride on the same relationship, billed in ZAR, supported locally.
Enough complexity to hurt, not enough headcount for a full internal IT team.
Campus networks, labs and staff devices. Teachers teach. We handle the tickets.
One standard across branches. Travel for Gauteng sites is built into the engagement. Remote cover for sites further out. On-site teams in all nine provinces. Travel time capped at 1 hour each way.
POPIA-aware delivery. B-BBEE Level 2 with 125% procurement recognition. 51%+ Black Owned. Certificate on request.
Pick the shape that fits. We will not force a managed contract onto a one-off job.
Pay after delivery at standard rates. No term. Fine for a single incident or a business that is not ready to commit.
Pre-purchase hours at a discount. Monthly, quarterly or annual billing. Terms of 12, 24 or 36 months. Longer terms discount more. Unused hours expire at the end of the billing period.
Per-user or per-device monthly fee. Monitoring, patching, security and support included. 12-month minimum. Annual auto-renewal.
Out-of-scope work is quoted first. No surprise invoices.
The managed fee covers monitoring, helpdesk and SLA-bound P1 to P4 response. Projects, hardware moves, extra after-hours work and anything outside the contract are quoted before we start.
15-minute increments, 30-minute minimum per session.
30-minute increments, 1-hour minimum per visit. Travel per kilometre from the nearest AOLC service point. Routine contracted visits stay inside the flat fee.
1.5× weekday evenings and Saturday. 2× Sunday and public holidays. SLA-covered P1 call-outs stay included.
Nationwide. Time capped at 1 hour each way. Tolls at cost.
Workstations, basic faults, new users, passwords, basic access.
Servers, networks, Active Directory, email, malware, backup restores. Remote and on-site.
Architecture, virtualisation, security assessment, migration planning.
Vendor-specialist work, complex security and compliance, executive technical advisory.
"AOLC installed our CAT lab from scratch — cabling, workstations, software, everything. Two years on, they still maintain it and respond within hours when we have issues. The teachers love working with them."
IT Coordinator, Norkem Park High School"We consolidated three IT vendors into AOLC and it was the best decision we made. One invoice, one support number, and a team that actually knows our setup. Our Microsoft 365 migration was done over a weekend with zero downtime."
Operations Manager, Manufacturing"What sets AOLC apart is that they treat our business like their own. They proactively flag issues before they become problems and their response times are the best we've experienced from any IT provider."
Managing Director, Professional Services24/7 monitoring, helpdesk, patching, backups, endpoint security and quarterly strategic reviews. Remote and on-site. Asset and licence tracking. Pricing is per user or per device, after a free look at the current environment.
15 minutes on P1, 1 hour on P2, 4 hours on P3, 8 hours on P4. That is response, not resolution. After-hours cover applies to P1 and P2 by default.
Yes. Head office is in Boksburg. On-site across greater Johannesburg and all nine provinces. Travel for Gauteng sites is built in. For suburb-level coverage see IT Support in Johannesburg.
Managed work is a flat monthly fee. Out-of-scope work is quoted first, then billed at published hourly rules (15-minute remote increments, 30-minute on-site increments, after-hours surcharges). No rand amounts on this page. You get a scoped proposal after the assessment.
Managed is proactive, with a monthly fee and an SLA. Break-fix is pay-per-incident when something is already down. Managed suits a business that wants predictable cost and uptime.
Yes. AOLC is a Microsoft Cloud Solution Provider. Microsoft 365, Azure and Dynamics 365 can sit inside the managed engagement, with ZAR billing and local support.
B-BBEE Level 2, 125% procurement recognition, 51%+ Black Owned. Certificate available for tender and vendor packs.
Tell us about the environment. We will come back with a scoped proposal, not a generic brochure.