Stop reacting to IT problems and start preventing them. AOLC's managed IT services give you a dedicated technology partner that monitors, maintains, and optimises your entire infrastructure — from servers and networks to desktops and mobile devices.
We become your IT department. You get enterprise-grade support, proactive monitoring, and strategic guidance — without the overhead of hiring a full in-house team.
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A comprehensive managed service that covers every aspect of your IT.
Real-time monitoring of servers, networks, and endpoints. We detect and resolve issues before they affect your business.
Unlimited remote and on-site support for your team. Phone, email, or portal — we respond fast and resolve faster.
Automated updates for operating systems, firmware, and software. Stay secure and compliant without lifting a finger.
Automated daily backups with tested disaster recovery plans. Your data is protected and recoverable — always.
Endpoint protection, firewall management, email filtering, and security awareness training. Defence in depth, not just antivirus.
Quarterly reviews, technology roadmaps, and budget planning. We align your IT with your business goals — not the other way around.
Fixed monthly fee. No surprise invoices. Budget your IT spend with confidence.
Proactive monitoring catches problems before they cause outages. Your team stays productive.
Multi-layered security managed by professionals. Protect your business from ransomware, phishing, and data breaches.
Add users, devices, and locations without the headache. We grow with you.
Managed IT works best for organisations that need reliable technology without the overhead of an internal IT department.
10 to 200 users. Get enterprise-grade IT management at a fraction of the cost of hiring internally.
Campus-wide IT management, device support, and network maintenance — so teachers can teach, not troubleshoot.
Consistent IT management across all your locations. One provider, one standard, one number to call.
Four levels of expertise — from basic helpdesk to enterprise architecture.
Workstation maintenance, basic fault-finding, infrastructure maintenance, helpdesk resolution, new user setup, password resets, and basic access management.
In-depth remote and on-site support, server fault-finding, network configuration, Active Directory, email platform troubleshooting, malware investigation, and backup restoration.
Advanced technical assistance, infrastructure architecture and design, complex server and virtualisation work, security assessment, and migration planning.
Expert engagements, vendor-specialist work, complex security and compliance, enterprise architecture consulting, and executive-level technical advisory.
Choose how you work with us — from ad hoc support to pre-purchased blocks of time.
Pay as you go. Billed after delivery at standard rates. No commitment. Ideal for one-off issues or businesses not ready for a contract.
Pre-purchase hours at a discounted rate. Available in monthly, quarterly, or annual billing. Contract terms of 12, 24, or 36 months — longer terms attract higher discounts. Unused hours expire at the end of each billing period.
Fully managed IT with per-device or per-user monthly pricing. Proactive monitoring, patching, security, and support — all included. 12-month minimum term with annual auto-renewal.
Your managed IT contract covers monitoring, helpdesk, and SLA-bound P1 to P4 incident response on a flat monthly fee. Project work, hardware moves, scheduled after-hours assistance, and other tasks outside the contract are quoted before work starts and billed at the rates below. No bills you didn't see coming.
Billed in 15-minute increments with a 30-minute minimum per session. Used for out-of-scope remote work; SLA-covered remote tickets remain inside the flat monthly fee.
Billed in 30-minute increments with a 1-hour minimum per visit. Travel charged per kilometre from the nearest AOLC service point. Routine on-site visits scheduled in your contract are flat-fee.
Weekday evenings and Saturdays at 1.5x the standard rate. Sundays and public holidays at 2x. Emergency call-outs for SLA-covered P1 incidents are included; other after-hours requests use these surcharge rates.
On-site teams across all nine provinces. Travel time capped at 1 hour each way regardless of distance. Toll fees at cost.
Direct answers to the questions that come up most often. Encoded as FAQPage structured data so AI search engines can quote them accurately.
Managed IT covers proactive monitoring, helpdesk support, patch management, backups, endpoint security, and strategic IT planning under an SLA-driven contract. It includes both remote and on-site response, asset and licence tracking, and a quarterly business review. Pricing is per-user or per-device depending on environment.
AOLC commits to 15-minute response on P1 (critical) incidents, 1-hour response on P2 (high), 4-hour on P3 (normal), and 8-hour on P4 (low). Response is the time-to-acknowledge; resolution targets are separate. After-hours cover applies to P1 and P2 by default.
Pricing is typically per-user per-month for end-user-heavy environments, per-device for server-heavy environments, or fixed-fee for small businesses. SLA-covered support — monitoring, helpdesk, P1 to P4 incident response, and routine on-site visits scheduled in the contract — is included in the flat monthly fee. Out-of-scope work like project deployments, hardware moves, and requested after-hours assistance is quoted before it starts and billed at published hourly rates. No bills you didn't see coming. Quotes are scoped after a free assessment of the existing environment.
Yes. AOLC supports businesses across South Africa with multi-site IT infrastructure, including head-office and branch operations. Travel is built into the engagement for sites within Gauteng; remote support covers sites further afield.
Managed IT is proactive — AOLC monitors and prevents issues, with predictable monthly billing. Break-fix is reactive — pay-per-incident hourly billing when something breaks. Managed IT suits businesses that want predictable IT costs and uptime; break-fix suits very small operations with simple environments.
Yes. AOLC is a Microsoft Cloud Solution Provider (CSP). Microsoft 365, Azure, and Dynamics 365 licensing is included in managed engagements where appropriate, with ZAR billing and local support.
Tell us about your environment and we'll prepare a tailored proposal.