Privacy Policy.

Last updated: August 2025

1. Introduction

AOLC (Pty) Ltd ("we", "our", "us") is committed to protecting your personal information and your right to privacy. This policy applies when you visit our website or use any of our products and services, including services delivered under Microsoft Cloud Solution Provider (CSP) agreements and formal Service Level Agreements (SLAs).

2. Information We Collect

We may collect the following types of personal data:

• Name, contact number, and email address
• Company or school name
• Service interest or enquiry details
• Data required for licence provisioning and CRM support management
• Any data you voluntarily submit via our contact forms, support tickets, or CRM system

We also collect non-personal data such as:

• IP address, browser type, and site usage via cookies

3. How We Use Your Information

We use your data to:

• Deliver and manage Microsoft CSP services and SLA-based service commitments
• Respond to queries or support tickets
• Facilitate CRM communication and approvals
• Improve our products and services
• Comply with licensing and legal obligations

4. Data Sharing and Processors

We do not sell or rent personal data. We may share necessary information with:

• Microsoft, as part of CSP provisioning
• Payment processors and technical partners
• Subcontractors involved in SLA delivery, bound by confidentiality

5. CRM and Support Platform

All service interactions, including support, licence approvals, and billing communications, are managed through our secure CRM platform. These records are considered official documentation of service delivery.

6. Legal Basis for Processing

We rely on:

• Contractual necessity (for CSP/SLA agreements)
• Legal obligation
• Legitimate interest to operate our services

7. POPIA Compliance

We process data in accordance with the Protection of Personal Information Act (POPIA). You may:

• Request access, correction, or deletion of your data
• Object to processing or lodge a complaint with the Information Regulator

8. Data Retention

Service-related records are kept for the term of the contract and up to 3 years thereafter unless longer retention is required by law.

9. Cookies and Tracking

We use cookies to enhance your website experience. You may disable cookies via your browser.

10. International Transfers

Your data may be processed on secure systems hosted outside South Africa, including Microsoft systems. All transfers comply with applicable data protection standards.

11. Updates

We may update this policy. Please review periodically.

12. Contact

Information Officer: Yvonne Keyser

Email: privacy@aolc.co.za

Phone: +27 87 55 00 555

Address: 25 Elizabeth Road, Bardene, Boksburg, Gauteng, 1459