Last updated: August 2025
Welcome to AOLC (Pty) Ltd. By accessing or using our website and services, you agree to comply with and be bound by these Terms and Conditions. If you do not agree, please do not use our services.
These Terms apply to all services delivered by AOLC (Pty) Ltd, including:
By accepting any Estimate, Invoice, Proposal, CRM-generated record, or by continuing to use our services, you agree to these Terms and our Privacy Policy. This applies even if a formal agreement has not been signed.
All actions, approvals, and communications recorded via the AOLC CRM platform shall be deemed legally valid and binding, including acceptance of Estimates, Proposals, and licence/service adjustments.
If the Client continues to access or benefit from services, this shall be deemed conclusive acceptance of the associated Estimate, Proposal, and these Terms, whether or not a signed copy was returned.
The Client warrants that any person approving services via CRM, email, or digital acceptance is duly authorised to bind the Client.
All Microsoft cloud licensing is governed by AOLC's Microsoft CSP Addendum, which forms part of this agreement. The Addendum outlines your obligations under the Cloud Solution Provider programme, including licensing terms, billing rules, and cancellation policies.
All services delivered under CSP and SLA arrangements are:
The most recently accepted Estimate, Proposal, or paid Invoice/s shall serve as the definitive licence or service schedule of record.
AOLC reserves the right to increase prices for any services, including CSP and SLA agreements, with 30 days' written notice. If the Client does not agree to the revised pricing, they remain obligated to continue paying at the updated rate for the duration of the committed term, as AOLC is unable to cancel upstream service commitments. Continued use of the services after the notice period will constitute acceptance of the revised pricing.
All approvals, changes, and support requests must be logged via:
Instructions via WhatsApp, SMS, or verbally are not valid and will not be actioned. AOLC does not accept any form of informal communication or instruction as legally binding unless confirmed via CRM or written email.
Digital signatures, CRM approvals, and email confirmations are considered fully binding and have the same legal standing as physical signatures.
Support is delivered per our SLA (8 hours/day, Monday-Friday):
Clients are required to:
Any change in scope, users, devices, or service levels must be agreed via an updated Estimate or Addendum. Increased quantities or services will be billed pro-rata and shall form part of the original committed term, unless otherwise agreed in writing. Decreases in quantities or services will not be permitted during the committed term, except where explicitly allowed under upstream provider terms and with written confirmation from AOLC. No reductions shall relieve the Client of their payment obligations for the full committed term.
Banking Details: AOLC (Pty) Ltd | ABSA Bank | Branch Code: 632005 | Acc No: 4069470919
Important: Always verify banking details via phone at +27 87 55 00 555 before making payment. AOLC will never notify you of bank detail changes via email. We accept no responsibility for funds paid into fraudulent accounts.
Non-payment may lead to suspension without notice. Termination before the end of the committed term does not relieve the client from paying the full remaining contract value.
If it is later found that a signatory or CRM user did not have authority to act on behalf of the Client, that person may be held personally liable for any resulting obligations, including fees or damages.
In the event of default, the Client agrees to cover all costs of debt recovery, including attorney and collection fees on an attorney-and-client scale, tracing fees, and disbursements.
AOLC makes no warranties for third-party software or services, including but not limited to Microsoft 365, and accepts no liability for downtime, data loss, or disruptions caused by such providers.
Unless otherwise agreed in writing, the Client is solely responsible for backing up its data. AOLC shall not be liable for any data loss or corruption.
AOLC shall not be liable for:
All documentation, training, systems, and processes developed by AOLC remain our intellectual property. Clients may not reproduce or share them without written consent.
All client and service data is confidential. Both parties agree to maintain strict confidentiality unless disclosure is required by law.
AOLC reserves the right to suspend any or all services immediately if the Client breaches these Terms, including but not limited to unauthorised use, misuse of services, or failure to comply with support procedures. Suspension does not waive the Client's financial obligations under this agreement.
Breaches must be remedied within 30 days of written notice. Unresolved disputes will be mediated or arbitrated in Johannesburg under the Arbitration Foundation of Southern Africa (AFSA).
This Agreement is governed by the laws of the Republic of South Africa. The Magistrates' Court has jurisdiction, but AOLC reserves the right to institute action in the High Court.
Neither party shall be liable for delays caused by events outside their control, including load shedding, riots, pandemics, government action, or acts of God.
These Terms, together with any accepted Estimate, Proposal, or CRM record, form the full agreement between the parties. Any amendments must be made in writing.
By using AOLC services, submitting a signed Estimate or accepting a Proposal, you confirm agreement to these Terms and the Privacy Policy.
No failure or delay by AOLC in exercising any right, power, or privilege shall operate as a waiver thereof. Any waiver must be in writing and signed by an authorised representative.
The Client agrees not to solicit or employ any AOLC staff or subcontractors, directly or indirectly, during the term of this agreement and for 12 months after termination, without prior written consent. Breach of this clause shall result in a recruitment fee equal to six (6) months of the staff member's gross salary.
Email: info@aolc.co.za
Phone: +27 87 55 00 555
Address: 25 Elizabeth Road, Bardene, Boksburg, Gauteng, 1459