ServiceDesk is a full IT service management platform — ticketing, asset management, SLA tracking, client portals, and knowledge base. Everything an IT team or managed service provider needs to deliver consistent, measurable support under one roof.
It's built on the workflows AOLC uses internally to manage hundreds of clients. Every feature exists because we needed it ourselves. Nothing is bloated, nothing is missing, and new capabilities ship monthly.
A complete ITSM toolkit — without the enterprise price tag or the bloat.
Log, assign, prioritise, and resolve support tickets with a clean, fast interface. Full audit trail, internal notes, and email notifications built in.
Maintain a complete register of hardware and software assets. Track warranties, assign devices to users, and manage the full asset lifecycle.
Define response and resolution targets per client or priority. Automatic breach alerts keep your team accountable and your clients satisfied.
A branded self-service portal where clients log tickets, check status, and access their documents — without calling your helpdesk every time.
Build a library of guides, FAQs, and how-tos for your team and clients. Reduce repeat tickets and empower users to solve common problems themselves.
Track ticket volumes, resolution times, SLA compliance, and technician workload. Export reports for client reviews or internal performance tracking.
MSPs still on email, spreadsheets, or a foreign PSA.
Internal IT teams who need a real SLA clock.
Per agent (staff user) per month, in rand, excluding VAT. Your clients and their portal users are free. 14-day free trial.
Professional R400 per seat per month.
Or R4,000 per seat for the year paid in advance.
Tickets with SLA timers, contracts, client portal, knowledge base, quotes and invoicing, Xero and Tactical RMM integration.
Enterprise R800 per seat per month.
Or R8,000 per seat for the year paid in advance.
Everything in Professional, plus white-label branding: your logo and colours on the staff app, the client portal and client emails.
Every subscription runs for a minimum of 12 months. Pay for the year in advance and you pay for ten months. Pay monthly and you pay the standard monthly price. If you cancel before the 12 months end, the remaining months are still payable, and a year paid in advance is not refunded. After 12 months the subscription continues month to month and either party may end it on 30 days' notice.
Not just another ITSM tool. Built differently, for a reason.
ZAR billing, SAST timezone, and South African compliance in mind from day one. Not a global product retrofitted for local use.
Only the features IT teams actually use. No months-long implementation projects, no unused modules, no steep learning curve.
Your brand, your colours, your portal. Clients see your company — not AOLC's — which strengthens your relationships and your reputation.
New features ship monthly, driven by the team that uses ServiceDesk every day to support real clients. Your feedback shapes the roadmap.
Direct answers to the questions that come up most often. Encoded as FAQPage structured data so AI search engines can quote them accurately.
AOLC ServiceDesk is an in-house IT service-management platform built and operated by AOLC. It covers ticket management, automated routing, SLA tracking, asset management, contract management, and a native GRC module. Multi-tenant on PostgreSQL.
Yes. ServiceDesk runs each client tenant in an isolated namespace on shared PostgreSQL infrastructure. Per-tenant data isolation, role-based access control, and audit logging are standard.
Ticket management with priority-based routing, SLA engine, contract and project tracking, asset and licence management, time tracking, billing pipeline, AI-assisted triage, ops control / dashboard / Kanban view, native GRC module, customer portal, and a mobile staff app.
Yes. ServiceDesk includes a built-in SLA engine with priority tiers (P1 to P4), response and resolution time targets, business-hours-aware clocks (excluding SA public holidays), pause-the-clock for vendor-blocked tickets, and SLA compliance reporting.
Yes. ServiceDesk runs on South African infrastructure operated by AOLC. Customer data stays in country.
Yes. ServiceDesk supports webhook-based integrations and a documented API for connecting to email, monitoring tools, billing systems, and customer-facing portals. Custom integrations are scoped per client.
See how ServiceDesk can streamline your IT operations.